Claims

What to do if you have Damage to your Home or Contents:

  1. Notify your Broker as soon as possible. (If it is on a weekend or out of regular office hours, notify our 24 hour claims service).

  2. Contact any authorities necessary (ie. fire department, police).

  3. Prevent any further damage from occuring (ie. boarding up broken windows, turn off water supply to broken pipes etc.).

  4. Makes lists of damaged or stolen items.

  5. Be prepared to present original receipts for replacing items that are damaged or lost.

  6. Co-operate with local authorities and insurance adjusters to ensure a quick and fair settlement of your loss.


24 Hour Claim Service
(613) 476-2145 or 1-800-267-2126
After hours follow the prompts.

Insurance Fraud

Insurance fraud is a growing problem in the insurance industry today. Each time someone is successful at defrauding an insurance company with false or inflated claims, it costs you money. In 1997 the Canadian Coalition of Insurance Fraud conducted a study and established that the cost of insurance fraud at that time was an estimated $1.3 billion each year. Essentially 10% to 15% of all insurance claims were considered potentially fraudulent.

Of course we realize that the majority of our policy holders are honest, however insurance fraud is a problem for our company and the insurance industry as a whole. It is very tempting for some individuals to claim a higher value on a lost or damaged item, or claim for an item that they never had. When this happens it costs us all money - this is why we are asking for your help.

If someone you know is commiting insurance fraud, report it to your local Crime Stoppers hot line at 1-800-222-TIPS. This is an anonymous service, and if your tip leads to a conviction you may be eligible for a cash reward.